We are Rimota Limited of Archer House Britland Estate, Northbourne Road, Eastbourne, East Sussex, BN22 8PW, a company registered in England and Wales (registration number 08106594).
You are a customer who has paid for a product or service bought from Rimota directly, or from an authorised reseller contracted with Rimota to resell our products and services.
These terms do not apply to our suppliers, resellers or other business partners with whom we have separate agreements.
We sell electronic hardware devices branded “Callbox”.
Our devices have passed tests required by law in the European Union, the United Kingdom and the United States of America. Our devices should not be used elsewhere.
To work properly, the devices require a reliable broadband connection with at least 0.5 Mbps upload and download speed, an analogue landline, a telephone handset (wired or wireless DECT) and mains power.
We may update your device remotely without telling you first. We will not be responsible if an update affects how your device works if any failure is caused by your own equipment or service (such as your telephone handset or broadband connection) not supporting the update.
In order for our devices to work properly, they will need to be able to connect via the internet to software services on our server.
Occasionally the software services will be unavailable for maintenance or due to a fault, during which time service will be affected. We will always try to let you know about this in advance and minimise the impact.
Our software services include various plans which are offered either free of charge or in return for a monthly fee. We may decide to vary the plans that we offer at any time, resulting in cost changes, or in certain cases withdrawal of that service. Normally, we will give you one month’s notice of any changes and if costs increase, you will be given the option of discontinuing the service.
You may switch between plans at any time, and we will collect the appropriate monthly fee from you, or no fee if you choose our free plan.
If your plan is downgraded because you have decided to downgrade it, or because a free trial or promotion has ended, or because we have not been able to successfully collect the monthly fee from you, you may lose access to services and your data might be deleted. We will always try to warn you about the consequences of downgrading, but ultimately it is your responsibility to check the details of each plan before upgrading or downgrading. Similarly, if you exceed your storage limit and decide not to upgrade your plan, we may delete your oldest data, including call recordings, in order to remain within your plan’s storage limit. For example, if your account is downgraded to a plan which offers less storage space for call recordings, we may have to delete call recordings which cause the account to exceed the downgraded plan’s allotted space.
Some software services may be offered on a “pay as you go” basis. In such cases you will be asked to purchase credit which will be used according to your usage of the software services and for which we will provide you with an itemised bill.
We guarantee that each device you buy will function as intended for one year from the date that you buy it, provided that it is used in accordance with our operating instructions and treated with care. This does not affect the rights you have by law.
We only guarantee the devices supplied as described in clause 4 and our guarantee applies to the devices themselves, not any other connected equipment.
This guarantee does not cover any fault in devices caused by incorrect installation, tampering or negligent failure to follow our operating instructions.
To make a claim under this guarantee please contact with a copy of your purchase receipt only if you bought the affected device directly from us, otherwise please contact the reseller from which the device was purchased. If you are unsure whether the device was bought directly from us, please contact us and we will let you know.
The software services and devices store and process information, including your settings, account information, call history, telephone numbers, voicemails and call recordings. We or our agents will only use this information to:
Provide the software services;
Run our business and services, which includes testing our systems, training our staff and third party support staff, and working out what additional services or changes our customers might be interested in;
Identify when your internet connection or telephone line might not be working properly so that we can tell you about it;
Identify you when you contact us;
Prevent fraud or loss;
Contact you about products and services offered by us or our partners (unless you ask us not to);
We may only share information we hold about you if you have asked us to provide services which we provide using other companies; to prevent and detect debt, fraud or loss; as part of selling our business; if required to do so as part of a legal action; or if forced to do so by law. The companies we work with might be outside the European Economic Area and in countries that do not have the same standards for protection of personal information as the United Kingdom, but we will always enter into confidentiality agreements with them.
You confirm that you will never give us information about someone else unless it is on their behalf and with their permission.
You are entitled to have a copy of the information we hold on you and to have any inaccuracies corrected. For more information please e-mail .
One of the software services we offer is call recording. Some countries may have laws which require you to inform callers that you are recording the call. It is your responsibility to comply with the law in your country.
We will not be responsible nor give refunds for:
Costs, loss or damage caused by incorrect installation of a device or not using a device in the way set out in our operating instructions;
Costs incurred by exceeding your internet service provider’s permitted data limit, or costs incurred by use of your telephone landline;
Problems arising from your broadband internet connection, telephone landline or telephone equipment;
Any problems caused to other connected devices;
Any problems caused by hackers or malicious internet users;
Loss of data;
Failure to fulfil our side of the contract for reasons which are beyond our control, such as but not limited to fire, accidents, war, poor weather conditions, industrial disputes, strikes and lock- outs which we are not directly involved in. We will only be liable for losses that could reasonably have been expected; or
Unavailability or cessation of the software services, for any reason.
OUR LIABILITY TO YOU FOR ANY TYPE OF DAMAGES IS LIMITED TO THE TOTAL AMOUNT THAT YOU HAVE PAID US UNDER THIS AGREEMENT, EXCEPT WHERE DAMAGES ARISE AS A RESULT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
You are entitled to cancel this agreement, but if you do you must e-mail within fourteen days starting from the day after you receive your device(s) and you must return your device(s) to us unopened and in a resalable condition according to the instructions we will send you. You can consider your notice of cancellation to have been served (received) as soon as you send it to us. You may have to pay for any goods and services we have provided before the end of the cancellation period and for the cost of returning the device.
We may cancel this agreement for any reason at any time by giving you notice by e- mail or letter. The cancellation will apply immediately. If we cancel this agreement without good reason we will pay you any reasonable costs or losses you face as a direct result of the cancellation, subject always to clauses 23 and 24 above.
Nobody other than you will be able to benefit from this agreement and we will not be bound to provide any services to someone to whom you sell your device.
The section headings in this agreement are for reference purposes only and will not affect the meaning or interpretation of this agreement.
For purposes of this agreement, whenever the context requires:
the singular number includes the plural, and vice versa;
the masculine gender includes the feminine and neuter genders, the feminine gender includes the masculine and neuter genders, the neuter gender includes the masculine and feminine genders; and
the words include and including, and variations thereof, will not be deemed to be terms of limitation, but rather will be deemed to be followed by the words “without limitation”.
This agreement constitutes the entire agreement between us and replaces any previous agreements or understandings between us relating to the supply and use of Callbox devices and software services.
Any rule of construction to the effect that ambiguities are to be resolved against us will not be applied in the construction or interpretation of this agreement.
You may not supply to or use the software services or devices in Crimea (Ukraine), Cuba, Iran, Sudan or Syria or other countries as designated for export restrictions by the United States, European Union or United Kingdom.
This agreement (and any others we enter into with you) are governed by the laws of England and its courts.